Canlight Offering the best service of led display screen

Our Service Philosophy

Canlight staff is testing and aging led display panels

At Canlight, we know that our customers expect perfect LED display products and satisfactory supporting services. As an innovative company dedicated to providing customers with the best service, Canlight has trained a comprehensive service team composed of key members with more than ten years of experience in the LED display industry. This team includes electronic engineers, Structural engineers, project managers, production managers, etc. And we work closely with partners around the world to provide professional and fast service.

When working with us, you can get the following services:

We will listen to your requirements carefully, and then combine our professional experience in the LED display screen industry to come up with the best solution.

We strictly control the quality of LED display products, pay attention to every detail of the product, and always pay attention to the ease of use for customers. At the same time, we provide a full range of technical support services for new and old customers. For problems that customers may encounter in the process of using our LED display, we have a full range of solutions, including but not limited to telephone communication, video Communication, remote control and debugging, dispatching professional engineers to the site to guide the installation and other solutions.

Whether you are an old user or a new user, we can let you have no worries in the process of using our LED screen products and its supporting products.

Canlight staff is debugging the software by video processor of led display screen

Service Contents

R&D Department

We will customize a design according your special needs about led display screen.

Remote Assistance

We can support you by remote control system online to set the software of led display screen.

Installation

If you need, our technical support team can offer you a professional installation of led display screen.

Bidding Support

If you need, we can help you to make bidding points.

Software Suport

If you need, our technicians can help you to set the control systems of led display screen.

On-site Service

If you need, our technicians can offer you on-site service, such as installation and maintenance for your led display screen.

Maintenance Service

In order to give you faster and easier servcie, redcue your repair cost and shipping cost, we have opened a Global Repair Center in Hong Kong, and have sales & service offices in Europe and United States.

Calibration Service

If you need, our technicians can help you to do the calibration of led display screen.

FAQ and Troubleshooting

All led screen panels cabinets do not display video at all

Incorrect graphics card settings on PC

Remedy
 
Check the graphics card settings on the PC

Poor connection of DVI cable / HDMI cable )

Remedy
 
Check the quality and connection of DVI / HDMI cable from sending card to graphics card on PC.

Poor connection of CAT5 / CAT6 LAN cables from sending card to receiving card.

Remedy
 
Check the quality and connection of CAT5 / CAT6 LAN cables from sending card of PC to receiving card of LED panels.

Control system sending card defective

Remedy
 
Try to replace a new sending card, or device tested and serviced by Canlight service technician or supplier.

Display cuts out intermittently

LED panels are too hot

Remedy
 
Ensure free airflow around led display screen panels. Clean led cabinets.
Check that ambient temperature does not exceed max, permitted level.
Contact Canlight for service.

Fault on the control systems

Remedy
 
Inspect connections and cables. Correct poor connections. Repair or replace damaged cables

One LED module cuts out

LED module incorrectly installed and connected.

Remedy
 
Check module. Replace LED module.

Panel is completely dead

No power to panel

Remedy
 
Check power and connections.

Fuse blown

Remedy
 
Disconnect panel from power. Contact Canlight Professional for service.

Defective PSU (power supply unit)

Remedy
 
Disconnect panel from power. Contact Canlight
Professional for service.

One or more panels displays video incorrectly or does not display video at all

Incorrect panel settings on Control System

Remedy
 
Check settings (display configuration, panel DeviceProperties, etc.)

Fault on Control System connection

Remedy
 
Inspect connections and cables. Correct poor connections. Repair or replace damaged cables.

Panel defective

Remedy
 
Have faulty panel serviced by Canlight service technician.

Other device on Control System defective

Remedy
 
Replace with a device known to be operating correctly. Have faulty device tested and serviced.

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